The Customers Challenge

To produce an introduction of how to operate and manage costs and budgets to a travel industry client where participant’s normal business training is at least 80% product focused – i.e. related to the holiday and travel market.

The Solution

We produced a travel themed solution that put participants in control of hotel complex on the Costa Del Sol; only swapping the trading accounts for that of their own business – something which they were not informed of until the conclusion.

The Result

This programme was delivered along with a series of others all with a travel related theme. This resulted in our client being upgraded to Investors In People silver status such were comments made by those interviewed who attended the sessions.

On a lighter note participants seemed to particularly enjoy the ‘Beach Mocktails’ competition over lunch!

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